Disputes

Fair enforcement. Easy appeals.

Parkers can dispute an overstay fee from their reservation page instead of calling their bank. The property reviews it with the full reservation timeline in front of them.

How it works

  • Dispute button on the guest reservation page, beside the fee
  • Parker submits reason and notes in seconds
  • Admin reviews with full timeline evidence
  • Resolved by the property before it becomes a bank chargeback

Why it matters

  • Answers the guest before they call their bank
  • Every dispute lands in a reviewable queue with its timeline
  • Builds trust with fair enforcement
  • Complete audit trail for every appeal
Included with platform

Request a Demo

Status

Shipped. A guest disputes an overstay fee from their reservation page; the dispute is written to the reservation timeline and emailed to the property's support contact, and staff work it from a review queue at manage/fee-disputes (also portfolio-wide). Adjudication and refund automation are not built - a human decides, then the guest gets an SMS either way.

Related Tickets

PP-1630 (guest fee dispute), PP-1602 (self-serve appeal flow)

Fee Notification

Parker receives SMS with one-tap appeal link.

$10.00 fee at 204 S Elm St.

Questions? Appeal:
polarity.link/appeal/4827
Polarity Parking - Just now
Custom receipts include appeal links on every fee notification.

Submit Appeal

Parker opens appeal form from SMS link.

Appeal #4827 $10.00
Reason
I returned before the grace period
Notes (optional)
I left at 10:05 PM, within the 15 min grace period.

Admin Review

Property admin reviews appeal with evidence.

Appeal #4827
Pending
ParkerJoncee M.
ReasonReturned before grace period
Fee$10.00
Evidence
Reservation expired 10:08 PM
Grace period ended 10:23 PM
Exit timestamp 10:22 PM (14 min after)

Appeal Approved

Refund processed - no Stripe chargeback filed.

Refund $10.00 to Visa 4242
Status Resolved - Refund
Stripe dispute None filed
Your appeal was approved. $10.00 refunded to Visa 4242.
Polarity Parking - Just now

Impact

Before and after the appeals system.

Before Appeals
12
Stripe disputes / month
$600 exposure
in dispute fees
After Appeals
4
Stripe disputes / month
67% reduction
in disputes
Appeals resolved 18 / month
Refunded 15
Denied 3
Monthly savings
$400/mo
+ admin time