Disputes

Fair enforcement. Easy appeals.

Parkers can appeal fees directly through the app instead of filing a bank dispute. Property admins review with full evidence. Reduces chargebacks by up to 67%.

How it works

  • Every fee notification includes an appeal link
  • Parker submits reason and notes in seconds
  • Admin reviews with full timeline evidence
  • Resolve before it becomes a Stripe chargeback

Why it matters

  • 67% reduction in Stripe disputes
  • $400/mo saved in avoided dispute fees
  • Builds trust with fair enforcement
  • Complete audit trail for every appeal
Planned feature

Request a Demo

Status

Planned feature - not yet in product. This demo shows the vision.

Related Tickets

PPAPP-500 (dispute/appeal system, Backlog), PPAPP-501 (appeal form, Backlog), PPAPP-502 (admin review queue, Backlog)

Fee Notification

Parker receives SMS with one-tap appeal link.

$10.00 fee at 204 S Elm St.

Questions? Appeal:
polarity.link/appeal/4827
Polarity Parking - Just now
Custom receipts include appeal links on every fee notification.

Submit Appeal

Parker opens appeal form from SMS link.

Appeal #4827 $10.00
Reason
I returned before the grace period
Notes (optional)
I left at 10:05 PM, within the 15 min grace period.

Admin Review

Property admin reviews appeal with evidence.

Appeal #4827
Pending
ParkerJoncee M.
ReasonReturned before grace period
Fee$10.00
Evidence
Reservation expired 10:08 PM
Grace period ended 10:23 PM
Exit timestamp 10:22 PM (14 min after)

Appeal Approved

Refund processed - no Stripe chargeback filed.

Refund $10.00 to Visa 4242
Status Resolved - Refund
Stripe dispute None filed
Your appeal was approved. $10.00 refunded to Visa 4242.
Polarity Parking - Just now

Impact

Before and after the appeals system.

Before Appeals
12
Stripe disputes / month
$600 exposure
in dispute fees
After Appeals
4
Stripe disputes / month
67% reduction
in disputes
Appeals resolved 18 / month
Refunded 15
Denied 3
Monthly savings
$400/mo
+ admin time